Make Your Frontline Workers Feel Part of the Team

The C-suite faces the struggle of wanting to be a part of every piece of the business, but it’s not always that realistic as a company grows. You eventually learn to hire people you trust to manage portions of the business that you can no longer spend time running. And while this is an efficient way to run things smoothly, it can also create opportunities to divide your workforce. The frontline workforce – defined as the group of workers who interact directly with customers or the product production process, like a delivery person or warehouse worker – will feel this more than anyone.

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