Are you being flexible enough to change directions to stay in sync with your employees?
Are you listening to them so you can help remove obstacles to internal and external service?
Are you being flexible enough to treat different people differently?
I have said it over and over again … if you want your customers to have exceptional experiences that align with your brand, your employees must have great experiences and internal service cooperation. The only way this is going to happen is if you are leading situationally. That means being flexible enough to meet the needs of your different employees so they can met the needs of your different customers.
Said simply, leadership’s job #1 is chief obstacle remover.
A key element of employee engagement is senior management’s interest in employee well being. This shows up in the decisions executives make, communicate and reinforce in areas like strategy, structure, systems, processes and rewards. If you want to create engagement, it is all about creating meaningful work.
When senior leadership decisions and actions convey to employees that they understand and act on their concerns, employee engagement goes up.
So, are you being flexible enough to change directions to stay in sync with your employees?