Earlier this week, I paid a visit to my doctor’s office. My doctors are fabulous; this particular visit was to a specialist I have been seeing for the past 18 months. I couldn’t ask for anything more from them except an upgrade in the support staff.
I don’t know what it is – if medical professionals are not good employers or people are just not happy – but I have ongoing issues with getting in and out smoothly. On my last visit, with my head bandaged and not looking particularly together, I walked up to the cue to ‘check out.’ I was the only person there. I stood there. And I stood there. No one looked up. No one greeted me. And I stood there while all three employees continued to look down. Part of me wanted to say something but the other part of me waited. Just to see who and how long. What struck me most is the person who finally acquiesced and looked up to help was the same person training during my previous visit. She learned well. You see, her trainer was sitting two desks to her right, also looking down.
Not good business. It’s the little things I notice; I love my doctors but I notice how I am treated coming and going. I don’t even know if they care. But its worth a conversation on my next visit.