Check out the new book by one of our favorite authors Peter Psichogios

Leading from the Front Line: Learn How to Create Exceptional Customer Experiences.

Click here to learn more about Peter's new book!

Intellectual property

I hoped you’ve noticed that this site is undergoing a revamp.

This site is the lab. I experiment here. The polished stuff moves ahead to jaycross.com.

Everything on both sites is licensed under Creative Commons.Creative Commons

Creative Commons does not mean free. Two days ago I came upon a presentation from a Fortune 20 company that contained these words from my work, “the unofficial, unscheduled, impromptu way most people learn to do their jobs.” Was it coincidental that I’d described informal learning as ”the unofficial, unscheduled, impromptu way most people learn to do their jobs?”

 

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