You’re a pretty good HR practitioner. Really. You are. Give yourself a pat on the back.
Now do you want to be better? Keeping up with developments in HR can be challenging (I try to help). You could pay to go back to school, but it’s expensive. Self-help books have a limited scope and questionable success rates.
Transferable skills are critical if you want to thrive in any career. Whether it’s writing or computing, public speaking or basic accounting, they’re proof of your experience and your competency.
If you know what you’re looking to improve, or are looking for ideas about what you could do better, our friends at oDesk have a new blogpost that can help.
oDesk is an online marketplace that helps businesses find qualified freelancers for small and large online projects. They’ve compiled a list of free online resources to help their freelancers improve their skills. Fortunately, things like “Writing Skills,” “Sales,” and “Microsoft Office Productivity” are transferable skills that are useful for everyone.
CUSTOMER SERVICE SKILLS
Magazine: CRM Magazine
Podcast: Business Week Podcasts (customer service case studies)
eBook: Customer Service: New Rules for a Social-Enabled World ($)
Webinars: Best Practices in Customer Service
Check out the full list here.
Do you know of any great online resources that are specific to HR? Please share in the comments.
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