Contact center jobs can be very complex, repetitive, and thankless. Working in a contact center often means having a highly monitored, low control job that can quickly lead to burnout. Because of this, contact center attrition has long been an issue employers have tried to tackle. In addition to constantly trying to compete for the best talent, employers must also try to retain that talent long enough to justify the cost of training. Various surveys indicate that, depending on job complexity, contact center employees must be retained and productive for anywhere from 3 to 8 months in order for the organization to reach the break-even point and recoup the costs of training.