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How Most Companies Fail at Social Customer Service

In 2014, more and more companies are gradually incorporating social media into their customer service approach. However, many companies fail to implement it right way. There’s still a huge gap between companies that rule social customer service and others who simply fail. A great, recent quote by Brian Whetten from the Huffington Post explains how customer service … Continue Reading

How Most Companies Fail at Social Customer Service by Sofie De BeuleMaximize Social Business


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