How Do You Meet The Rising Bar of Employee and Customer Expectations?

Your customers expect you to be a valuable business resource who can respond with fast, friendly, knowledgeable service. It is important that you stay up to date with best responses, best practices and product and service knowledge. This is the only way to consistently guarantee that you will exceed the expectations of your customers.

When you create a great service experience or learn information about a delighter or a distracter with one of your customers, it is important you share this information with your work group.

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” -Mahatma Gandhi.

P.S. Remember, service is an inside out proposition, both for organizations, divisions, work groups and most importantly, individuals. Become the change you want to see.

Tomorrow and the next day keep a look out for an info graphic to reinforce these principles.




Leave a Reply