Check out the new book by one of our favorite authors Peter Psichogios

Leading from the Front Line: Learn How to Create Exceptional Customer Experiences.

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Holy Glengarry Glen Ross -you want your customer service employees to sell now?

Each hour, customer service employees engage in discussions with customers who have a support, billing, or service issues.  Each discussion represents an opportunity to expand the relationship through a cross-sell or upsell discussion.  As a result, many organizations are asking their service employees to sell now.



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