If you are a leader, this is a good time to remind yourself about the importance of thanking your employees for the contributions they make on a daily basis.
The best organizations, and the best leaders, ask themselves on a regular basis how they can create better experiences for their employees so they can create better experiences for their customers.
Now more than any time in history, employees want skills that will make them more marketable. The type of skills and competencies that help them exceed the expectations of an internal or external customer.
Remember, those closest to the point and circumstance of an interaction most often times have the answers on how to make customer interactions more memorable and more seamless.
Are you providing your employees with skills and competencies that enable them to excel?
Click here for some key reminders on how to engage your employees to create exceptional customer experiences from the inside out.