When I visit a restaurant and pick up a dirty, sticky menu, I
can’t help but think, “Does nobody care around here?!!”
Then I remember that these little things are often influenced by culture, not rulebooks. And culture
is a tricky animal.
|About as tricky as this one:|
ordering or otherwise using up leverage. Some might not fit your style – that’s
● Provide training, show how
different parts of the business are interconnected, offer career development
● Give employees a
chance to show that they are autonomous and accountable, strive to balance job
skills and challenges.
● Verbally recognize what a
difference they make.
other people’s time and contributions, don’t pretend to be listening when you
● Establish credibility by honoring
your word, being yourself, and admitting when you’re wrong or don’t know
● Communicate expectations, be
● Put team goals first and support
your team to succeed.
● Encourage time
to reflect and to build a life away from work.
● Connect employees and customers (and
yourself) to a higher purpose.
What else can a manager do to communicate importance? What
fits your style?