Frontline Flexibility: The Next Phase of Hybrid Work

At People Science, we have witnessed firsthand the transformation of work models in the post-Covid 19 world. One of the most significant shifts has been the rise of hybrid work, a model that combines remote work and in-office work. While this model has been widely adopted among desk-based employees, its expansion to frontline workers is relatively new.

Introduction to the Concept of Hybrid Work and Its Expansion to Frontline Flexibility Workers

Hybrid work is not new, but the Covid-19 pandemic has accelerated its adoption. It offers the best of both worlds: remote work’s flexibility and in-office work collaboration. However, the expansion of this model to frontline workers, such as those in healthcare, manufacturing, and retail, is a recent development.

According to the 2022 Gartner Frontline Worker Experience Reinvented Survey, 58% of organizations employing frontline workers have invested in improving their employee experience in the past year. This includes exploring ways to offer hybrid work models to these workers, who traditionally have had less flexibility in their work arrangements.

Current Efforts to Provide Frontline Workers with Equitable Flexibility

Organizations recognize the need for equitable flexibility for all workers, including those on the front lines. The same Gartner survey found that the top role attractors for frontline workers include control over work schedules, paid leave, and stability in work schedules.

Efforts are underway to give these workers more control over what they work on, who they work with, and how much they work. This includes offering flexible scheduling options, providing opportunities for remote work where possible, and implementing policies promoting work-life balance.

Challenges and Potential Solutions for Implementing Hybrid Work Among Frontline Workers

Implementing hybrid work models among frontline workers is not without its challenges. These include logistical issues, such as coordinating schedules and ensuring adequate coverage, as well as cultural challenges, such as resistance to change and concerns about fairness.

However, these challenges are not insurmountable. Solutions include reimagining talent acquisition by focusing on how we recruit, train, and manage these types of employees, investing in technology to facilitate flexible scheduling, providing training and support to help workers adapt to new ways of working, and fostering a culture of trust and flexibility.

Examples of Successful Hybrid Work Models for Frontline Flexibility Workers

Several organizations have successfully implemented hybrid work models for frontline workers. For example, some healthcare providers have adopted a model where specific tasks, such as administrative work and virtual consultations, are done remotely. In contrast, hands-on patient care is done in person. Similarly, some retail companies are offering flexible scheduling options and opportunities for remote work for a specific role.

Future of Hybrid Work for Frontline Flexibility Workers

The future of hybrid work for frontline workers looks promising. As organizations continue to navigate the post-Covid 19 world, the need for flexible and resilient work models is more apparent than ever.

The trend towards hybrid work is likely to continue, with more organizations exploring ways to offer flexible work arrangements to frontline workers. This includes flexible scheduling, remote work options, and other forms of flexibility, such as job sharing and compressed workweeks.


The expansion of hybrid work to frontline workers marks a pivotal moment in the evolution of work models in the post-Covid 19 era. While challenges persist, the advantages for workers, organizations, and society are undeniable.

As we forge ahead, we must contemplate critical questions:

  • How can we guarantee that all workers, including those on the front lines, enjoy access to flexible and fair work arrangements?
  • How can we surmount the logistical and cultural hurdles of implementing hybrid work models among frontline workers?
  • And how can we apply the insights gained during the Covid-19 pandemic to devise more resilient and adaptable work models for the future?

To answer these questions, we must creatively reimagine how we attract and recruit the best candidates for hybrid roles. This involves crafting a compelling Employee Value Proposition that resonates with those who would thrive in a hybrid work environment. It also means employing innovative screening methods and assessments to identify individuals who are qualified and aligned with the unique demands and opportunities of hybrid work.

By embracing this multifaceted approach, we can build a future where hybrid work is not just a temporary solution but a lasting and integral part of our work culture.

The post <strong>Frontline Flexibility: The Next Phase of Hybrid Work</strong> appeared first on People Science.

From our inception in 1997, companies have relied on People Science to “break the code” of their toughest and most complicated recruiting efforts. Acknowledging the importance of taking a fresh approach when in a War for Talent, we challenge ourselves to create processes, methodology and “out of the box” recruiting ideas to bring resolution to our clients’ critical staffing goals. As a result we have completed many RPO projects in our tenure and consider ourselves pioneers in the field of Recruitment Process Outsourcing (RPO). People Science provides End to End, Augmentation and Project RPO Services.

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