Check out the new book by one of our favorite authors Peter Psichogios

Leading from the Front Line: Learn How to Create Exceptional Customer Experiences.

Click here to learn more about Peter's new book!

Five Ways to Manage Workplace Conflict

It’s the weekly department staff meeting, and your boss  just recognized a colleague for her innovative  idea to improve customer service. Her public praise brought a round of applause from your colleagues. You can’t applaud because you feel like you’ve just been hit by lightning — that idea was yours! You shared it with her over a coffee-between-friends yesterday.  […]

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