Here are slides from a presentation I did for the Australian Institute for Training and Development (AITD) a few weeks ago on facilitation and the social web. I have several people to thank for making their work available whether publicly and/or under creative commons licenses.
Ted Kahn, DesignWorlds and fellow of The George Lucas Educational Foundation, who wrote A New Model of Education: Designing Virtual Communities for Creativity and Learning where he lists seven new basic skills for creating effective communities.
Here are the slides. I can’t stress enough is that in order to be a good facilitator, you need to be an active member of your online communities whether a public network or a private network. I feel to be successful, you need to be embedded in the community and have a high vested interest.