Check out the new book by one of our favorite authors Peter Psichogios

Leading from the Front Line: Learn How to Create Exceptional Customer Experiences.

Click here to learn more about Peter's new book!

Extending Operational Intelligence to Include the People Doing the Work

This week’s Business Analytics Maverick of the Week, IBM’s Nancy Kopp-Hensley provides a great example of how the people doing the work can be included in the value chain when gathering operational…

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