Exceptional Service Recovery Creates Loyal Customers

The ongoing commitment to your customer experience strategy is an important element of how to improve your service interactions with customers and prospects. Your thoughtful and respectful dialogue with customers, whether through email, telephone or in person, plays an important role in setting and understanding your customer’s expectations.

Jennifer Budinsky is the Director of Marketing Communications for Global Engagement Solutions whose mission is to help companies create engaging employee and customer experiences. Prior to joining GES Jennifer was the Communications and Marketing Manager at Green Living Enterprises, Canada’s leading cause marketing and event agency. She has a Master of Arts in Communication and Social Justice, and Bachelor of Arts Honours in Communication, Media and Film. She resides in Toronto, Ontario and spends her free time working as an actress on various television and film projects. Jennifer is an ambassador for encouraging people to create exceptional experiences in every aspect of their lives, from work to home to play!

Website: http://globalengagementsolutions.com

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