Exceeding Customer Service Expectations

Customer ServiceCustomers don’t anticipate being blown away by the experience when they make a purchase.  They drop by the store, or visit a website, make their purchase, and continue on to their next task.  It’s usually an uneventful experience.  But when the shopping trip does become memorable, customers will not forget.

The market is tough for businesses such as grocery stores or big-box retailers.  You’re not the only business in town that can meet those needs, and your store may be viewed as one in the same compared to your competition.  Small things such as a genuine smile, a clean restroom, … Continue Reading…

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