Employees who are happy and satisfied with their jobs are good employees. They tend to be more productive and aren’t planning on leaving at the soonest available opportunity. Therefore, it’s essential to ensure that any complaints you hear from your employees are investigated and addressed.
Not all complaints will be valid. For example, it is possible that an employee complaining about a manager yelling is also an employee that is not doing a good job. That manager could have simply been speaking to a problem employee about improving their performance. However, what if you do have a manager consistently yelling at employees?
Employees’ negative perception of your company can not only affect productivity but can also increase employee turnover and even affect profit.
Lack of Praise
Feedback is an important part of anyone’s job. Employees need to know if they’re doing something wrong so they can improve. But employees also like to know if they’re doing well.
If your employees feel as if they only receive negative feedback, they may start to feel demoralized. This can lead to a negative atmosphere in the workplace and demoralization amongst your employees. Employees can feel like they’re not doing a good job even if they are and second-guess themselves, fearing negative feedback.
Hearing positive praise can go a long way towards making employees feel valued by your company. In addition, employees can view work they’ve done well and have been positively praised for as a benchmark to aim for in all of their work.
It’s also important to give credit where it’s due. Reward good work and make sure to specifically mention employees who have done well. Employees will feel valued and that they are contributing well to the company if their hard work is recognized.
No one likes to have someone looking over their shoulder as they work. Employees who feel micromanaged don’t feel that the company trusts them enough to do their jobs without close supervision. While there may be some employees who require such close supervision because they would slack off without it, most employees just want to get on with their jobs.
Also, if managers are spending their time micromanaging your employees, they’re not leaving enough time to do the actual job of managing. Instead of delegating responsibilities to the employees and devoting their time to the bigger picture, micromanagers are instead neglecting their own responsibilities. Thus, not only does employee morale suffer, but productivity within your company may suffer as well.
Failing to Provide Clear Instructions
No matter how good your employees are, they aren’t mind readers. A common complaint is that managers will assign projects and fail to provide clear instructions for how they want that project complete. Then, those same managers often then punish employees for not completing work up to their expectations.
If your employees are complaining that they’re expected to read their managers’ minds, it’s time to improve the communication within your company. Poor communication can affect productivity, morale, workflow, and more. Ensuring that expectations are clear and understood by everyone from the beginning will result in work meeting expectations and employees feeling more comfortable that they understand exactly what they’re supposed to be doing.
How to Deal with Complaints
It’s important to give employees a way to deal with complaints that doesn’t necessarily involve going through the chain of command. Depending on the nature of the complaint, an employee may not feel comfortable going to their boss’ boss. For example, a female employee who is experiencing sexual harassment may feel more comfortable talking to a female member of HR instead.
Employees need to know that their complaints are taken seriously. If you hear employees complaining about their managers or someone else within the company, it’s essential to the efficient functioning of your company to investigate. It’s possible that you’ll discover the problem originates with a lazy employee. But it’s also possible that you have a manager that is prone to yelling, which could result in employee turnover.
The important thing is that employees feel that they will be taken seriously if they have a complaint. Your employees, managers, and company will all be better for it.
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