Post from: MAPpingCompanySuccess
Ask most people if they hear people or listen to them and they’ll say they listen.
But if you are checking email, doing stuff on your smart phone; thinking about dinner, plotting a date with the hot guy/gal you chatted with while getting your morning coffee, listening to the conversation at the next table or any of a myriad of other things then you aren’t listening.
Attention means you focus on the person talking.
Focus involves your eyes, ears and mind,
Focus does not include thinking about and formulating your reply based on the first part of what is said.
This is especially important if you are a boss.
Think of listening as an investment in your people that carries a high return.
Your ROI comes in the form of improved productivity, increased innovation and greater loyalty.
And the only cost is a little self-discipline.
What a deal.
Flickr image credit: Rich Anderson