Do Stale Processes Create Stale Cultures? [eBook]

A preview of Chapter 3 of “How to Cultivate Success in Real Time”:

Carl Gustav Jung said “You are what you do, not what you say you’ll do.”

Practitioners wielding a variety of recognized HR management tools and techniques often say that they will contribute to the development of a positive culture. Typically, they are passionate about creating a supportive environment for employees, and operate with the best of intentions. Unfortunately, intent and reality often do not align.

Do stale HR processes create stale cultures? cover materialThis is not to say that HR best practices, which have evolved as a result of extensive performance management research and hands-on experience, are not valid. They were simply created for a different world. The proponderance of research and experience on which we base our human resources management knowledge was developed before the advent of the internet. The impact of web-based technologies on organizations has only just begun to penetrate human resources functions.

The time has come to acknowledge that many recognized HR approaches are stale, unwieldy, and unsuited to creating high-performance cultures in the current environment.

The Tome of Mundane Administration

Paper is passé. The three inch binder of policies and procedures (The Tome of Mundane Administration) simply gathers dust on your manager’s bookcase. Its comrade the lovingly printed and bound employee handbook—provided and summarized during a new hire’s orientation meeting—ends up at the bottom of a desk drawer, only to reappear when the furniture is replaced. There are a number of factors driving the shift away from paper-based formats traditionally used for this type of information, including:

  1. The inconvenience and cost of keeping paper-based information current and the need for:
    • Periodic reprints of bound material
    • Distribution of updated binder material
    • Version control
    • Ensuring company-wide compliance with updates
  2. An increasing familiarity with technology and electronic sources of information across all demographics, which leads to an increasing demand for:
    • Searchable content
    • Fully current information and immediate updates
    • Faster ways of communicating and sharing information
    • Data portability
    • Easy access to information from multiple locations and devices,including mobile
  3. An increasing emphasis on sustainable business practices such as:
    • Waste reduction (using less paper, ink, etc.)
    • Increased efficiency (of time, space, and other resources)
    • Reduced carbon footprint (the relative environmental toll of producingpaper versus electronic memory)

For anyone still using paper-based administrative documentation, it is time for a sea change. The ship sailed a while ago. Your people can’t excel today with yesterday’s tools.

Download all 3 chapters of this eBook for free at


Link to original post


Leave a Reply