Define Your Desired Business Outcomes

Recruiting managers responsible for hiring frontline service, support, and sales employees consistently face challenges hiring the right people.  Customer facing jobs tend to have high attrition.  In addition, the hiring pace is fast and furious without much time to qualify each candidate.  In addition, hiring the wrong person can be expensive.  Based on FurstPerson’s research, the average cost of turnover for a customer facing contact center job $5,466. As a recruiting leader responsible for frontline job hiring, how do you make sure that you are hiring the right people into your organization?

Drawing from our eBook – 7 Steps to Better Frontline Service, Sales, and Support Hiring, we discuss each of these eight steps separately.



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