Customer Service: Oh Crap We Dropped The Ball!

Every company strives for perfection, but we all fall short. Sometimes when there is a service failure, the customer can become irate, irritated and occasionally even rude or belligerent. Sound familiar? It is extremely important for you not to take this personally, but to detach and let the customer vent. When communicating with an irate […]

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Customer Service: Oh Crap We Dropped The Ball!

Every company strives for perfection, but we all fall short. Sometimes when there is a service failure, the customer can become irate, irritated and occasionally even rude or belligerent. Sound familiar? It is extremely important for you not to take this personally, but to detach and let the customer vent. When communicating with an irate […]

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