Customer Service by the Numbers

Customer ServiceBusiness owners and managers were customers before they ever stepped into their roles as leaders.  Their experiences dealing with businesses as customers helps shape the way they lead their company.  Also, they can offer concrete evidence as to why it’s important to keep customers happy using researched statistics that support the need for powerful customer service.

86% of Consumers have completely quit doing business with a company because of a negative customer service experience

Customers hold the future of your business in their hands.  You may be able to survive pushing a couple of customers away, but when there’s an … Continue Reading…

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