Bruce Temkin continues to deliver great information about customer experience and customer service. If you have not yet checked out his blog I would recommend you doing so.
His survey shows that many companies are recognizing the need to give great experiences for their customers, and potential customers. Our efforts to deliver results through social business strategies that impact marketing,sales, customer service, and other functions, will play a key role in these efforts.
via Customer Experience Matters
Filed under: Social Strategies Tagged: Social Strategies, SSC
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