CSI Client Caterpillar Presents: Using the Voice of the Customer and Business to Create Exceptional Experiences

For More Information Please Contact:
Anna Matchette
Director, Customer Implementations
CSI International
Office: 760-930-0077

 

May 2, 2013 For Immediate Release – Customer Experience Exchange 2013

Culture Change And Consistent Global Customer Experiences. Nancy Goins, Global Customer Experience Champion for Caterpillar Financial Services Corporation will share how Caterpillar Financial Services, working with CSI International, delivered global customer service learning, leveraged local service champions, and utilized service recognition to create positive and sustainable change. Nancy will speak at the Customer Experience Exchange West Coast (May 8 – 10, 2013, Hilton Resort & Spa, San Diego, CA).

Peter Psichogios, President of CSI’s Performance Group, says “Caterpillar identified opportunities for improvement and addressed them with consistent global learning, a clear mission for service, tools and processes for sharing best practices, taking time to ‘delight’ customers, and aligning metrics. CSI is proud to have partnered with Caterpillar to deliver a comprehensive global solution.”

About CSI International
CSI helps our customers align leaders and engage employees to create memorable customer experiences that increase customer loyalty. If you want to create exceptional customer experiences, you need to begin from the inside-out. Align your leaders, engage your employees, and create loyal customers.

Our solutions are tailored to your needs and include a variety of services such as global employee engagement, peer-to-peer recognition, leadership and employee learning, customer service, safety, service anniversary, and wellness solutions via intuitive cloud-based web technology. Our focus is on your goals, your people, and your results. Our impact is measurable.

CSI’s global headquarters is in Toronto, Ontario. We have offices throughout North America.

For more information, visit us at www.csi-international-inc.com or call (855) 231-8407.

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