CSCW 2010: Research on Collaboration, Reputation & Social Media

Papers from the 2010 ACM Conference on Computer Supported Cooperative Work (CSCW) have been published, and they cover topics including affiliation and reputation in social media use, honesty and trust online, interaction patterns, collaboration culture, and social inclusion.

There are 58 full-text papers available; I’ve highlighted eight that piqued my interest because of their focus on the development of collaboration culture in focused groups, individual reputation, gatekeeping practices, and collective longevity in online communities, and the distinction between familiarity and similarity in online relationships.

Note: The links below open PDF files.

Beyond Wikipedia: Coordination and Conflict in Online Production Groups – Aniket Kittur and Robert E. Kraut (Carnegie Mellon University)

In this paper we go beyond Wikipedia to examine the development of coordination and conflict in thousands of other online wiki communities. To do so we downloaded the full transaction history data from 6811 wikis publicly available from Wikia, an online wiki hosting platform.

Same Places, Same Things, Same People? Mining User Similarity on Social Media – Ido Guy, Michal Jacovi, Adam Perer, Inbal Ronen, and Erel Uziel (IBM Haifa Research Laboratory)

In general, relationships connecting people on social media sites come in at least two flavors: familiarity evidence and similarity evidence. Familiarity evidence items provide clues to when users may know one another, such as an explicit connection on an SNS, tight collaboration on a wiki page, or a public message exchange.

However, there are other evidence items reflected in social media applications that provide clues to similarity rather than familiarity. These highlight similar behaviors and activities of people who may actually be strangers. Examples of similarity evidence include using the same tags, bookmarking the same web pages, or connecting with the same people.

Egalitarians at the Gate: One-Sided Gatekeeping Practices in Social Media – Brian Keegan and Darren Gergle (Northwestern University)

“one-sided gatekeeping” may reflect a crucial stasis in social media where the community has to balance the experience of its elite users while encouraging contributions from non-elite users.

Characteristics of Shared Health Reflections in a Local Community – Andrea Grimes, Brian M. Landry, and Rebecca E. Grinter (Georgia Institute of Technology)

When users first call the EatWell system, they hear a prompt that tells them that they can, “record memories about trying to eat healthfully in [their] neighborhood.” Thus, they are encouraged to share their thoughts on nutrition by reflecting on previous experiences.

Perceptions of Trustworthiness Online: The Role of Visual and Textual Information – Catalina L. Toma (Cornell University)

This paper examines how the nature of online information affects how trustworthy online daters are perceived. Visual (i.e., photographs) and textual (i.e., “about me” section) information is considered. Results show that textual information elicits the highest ratings of trustworthiness, and that the addition of a photograph decreases daters’ perceived trustworthiness.

An Empirical Study of Critical Mass and Online Community Survival – Daphne Raban (University of Haifa), Mihai Moldovan and Quentin Jones (New Jersey Institute of Technology)

Too few quantitative studies have been conducted into the relationship between initial online community interaction and its longer term success to draw any conclusions. In this paper we start to address this gap through a large-scale study of the relationship between IRC chat channel survival and initial chat channel community interactions.

Handoffs & Handovers: Collaborating in Turns – Nikhil Sharma, Michael Cohen, Brian Hilligoss (University of Michigan), and Emily Patterson (Ohio State University)

Handoffs and handovers (HO) are common in many domains. They are crucial to effective team performance, but are also considered ripe opportunities for the introduction of errors and inefficiencies. The workshop will examine the various types of handovers/handoffs, ways of better supporting handoffs/handovers with technology, and possible benefits of handovers/handoffs.

For example HO “artifacts” have come into recent focus with the push on moving to electronic medical records in hospitals but a whole ecology of elements must be understood for fruitful adoption of electronic records.

Collective Intelligence In Organizations: Toward a Research Agenda – Gregorio Convertino (Palo Alto Research Center), Antonietta Grasso (Xerox Research Center Europe), Joan M. DiMicco (IBM Research), Giorgio De Michelis (University of Milano – Bicocca), and Ed H. Chi (Palo Alto Research Center)

A new generation of Web tools is penetrating into organizations after their successful adoption within the consumer domain (e.g., social networking; sharing of photos, videos, tags, or bookmarks; wiki-based editing). These tools and the collaborative processes that they support on the large scale are often referred to as Collective Intelligence (CI). The workshop discusses CI tools for collaboration in work-related settings, especially for task forces now increasingly common in industry or government.

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