I have previously written that it is impossible for external experiences to be stronger or better than internal experiences.
That doesn’t mean it takes more time, energy or more financial resources.
When engaged employees consistently do the right thing, the right way, at the right time, for the right reasons, fantastic results follow.
These results include positive impact in areas such as NPS, increase in sales, increase in customer loyalty, and increase in ease of doing business.
It doesn’t cost more. It actually will simultaneously reduce your cost of doing business while making it easier for your customers to get what they want, when they want it.
Let me give you a clue what YOUR customers want…