I think it is important to take a moment to celebrate your level of dedication and commitment to creating exceptional customer experiences.
It is also extremely important for each of you to understand that the service bar is continually rising. Often times once you deliver something exceptional it becomes the expected.
One thing I know for sure is that if you are not perceived as getting better, you are perceived as getting worse.
As an individual, team and as an organization, you cannot stand still and expect to get the same loyalty ratings!
Recognizing and Rewarding service excellence is a great way to sustain continuous service experience improvement.
You should take every opportunity you can to review customer success stories in staff meetings and team meetings.
By celebrating your customer successes it will help create a customer focused culture from the inside out.