Boss Playing Mind Games? Ask Madeleine
Dear Madeleine, I am a sales leader in charge of half of the US and I have a counterpart who… more
Leadership-Coaching
Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care
What are your beliefs about customer service—and how are they driving the customer experience in your company? That’s one of… more
Working on Working Together
Guest post by Chad Littlefield and Will Wise: Vulnerability is natural. It’s human—so much so that the word “human” is… more
Succession Planning: From Piecemeal Programs to Integrated Strategy
Studies show a growing sense of urgency for succession planning. One survey found 92% of respondents felt it was risky… more
Are You Curing Only The Symptoms Of What Ails Your Team?
“What do you do about the meeting after the meeting?” That’s a question I was asked recently in one of… more
Pitch the PowerPoint – and Speak as an Impromptu Leader
Guest post by Judith Humphrey: In my career as a corporate “ghost writer,” I produced a ton of speeches and… more
What a Famous Pediatrician Taught Me about Leadership
Think about a leader you admire. Maybe it is the CEO of your company, the principal of your local high… more
Have to Work with a Person You Don’t Like? Ask Madeleine
Dear Madeleine, There is a person on my team—a peer of mine—who rubs me the wrong way. Frankly, I just… more
Want a Customer-Focused Company? Take Care of These 3 People
There are three groups of people you need to take care of if you are going to create a customer-focused… more