Customer Engagement

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If You Focus On Your Product You Are Missing The Bigger Opportunity

Companies spend billions of dollars every year on new products. Almost each and every one of these new products are… more →

On the way to the Veterinarian’s for an emergency run, we passed a church whose billboard stated “You can’t see… more →

I do not care what type of business or industry you and your organization are in–if you want to be… more →

More and more today, people are being replaced by robots. People are being replaced by apps. People are being disrupted… more →

Business culture is the accepted or perceived way things are done in an organization. It’s the behavioral blueprint that ultimately… more →

Many businesses, in fact sadly most businesses and their employees, view their customers as a hindrance or inconvenience to their… more →

When I ask; “Do you know what time it is?” I’m not asking about the time of day. When I… more →

I recently had the pleasure of talking to the members of the Mobile, AL chapter of the Society for Human… more →

I can’t wait for Apple to announce their new products. Their new products and services will enable us with even… more →