Customer Engagement

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TLS Continuum: Who Really is your process Subject Matter Expert?

As I have stated earlier I am currently in the process of reading Michael Rother’s Toyota Kata. In the book… more →

Over the course of this series of blog posts, and most recently the last couple of weeks, we have stressed… more →

Change is hard, and we understand that. It is never easy but at times there is no recourse. Those of… more →

Still not using video regularly in your business? Consider these 2015 stats: 70% of marketing professionals report that video converts… more →

Trust me I am not trying to delve into your personal affairs. What I am asking is your organization in… more →

How many times have you heard this from a department manager or even from top management? Everyone thinks they are… more →

Let me begin this week’s blog post with a question: Who do you work for? I know it sounds like… more →

A common theme in many corporations is what is in it for us? If we spend this amount to secure… more →

I am currently in the process of reading Michael Rother’s Toyota Kata, which brings up some interesting points regarding process… more →