TLS Continuum Pat 50: A Little tep leads you to greater steps
TLS Continuum Part 50: A Little step leads you to greater steps My blog post from last week stressed that… more
Customer Engagement
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TLS Continuum Part 49: To measure or not to measure that is the question
Every day in every organization management from the boardroom to the C-Suite is demanding that we produce metrics to determine… more
TLS Continuum Part 48: Dangers of Complacency
Imagine a scenario where everything moves along smoothly with no problems. Imagine you have the power to wave a magic… more
A Stupidity-Based Theory of Organizations
I kid you not. That’s the actual title of research reported in the Journal of Management Studies. One of the… more
TLS Continuum: Process Improvement equals experimentation equals failure (sometimes)
As I read the literature out in the market I see wide responses to organizational problems with the usual suspects.… more
TLS Continuum: Dangers lurking in our corporate culture
The very essence of our organizations is found within the corporate culture of the organization. It creates the vision of… more
TLS Continuum: The Dangers of Collaboration
The continuous process improvement field is inundated with articles and practices touting the benefits of working with cross-functional teams. The… more
TLS Continuum: Dangers of Assumptions
Those of you who have followed this blog since the Blogger days in the early 2000’s know that there are… more
TLS Continuum: What do we mean by Process Ownership?
In last week’s post we asked the question, who really is your process subject matter expert? In this week’s post… more