Coaching & Mentoring

If an employee ever says the equivalent of, “Please don’t tell me about your problem; I really don’t want...

“But I’m entitled to my opinion!” a vice president insisted. I was facilitating a work session with a client’s...

A media director asked me for a simple, straightforward approach to developing his very new team’s knowledge and proficiency....

How does the chain break in chain service? Danny Meyer would not be happy with this story. The famed...

A few times a year, clients ask me to design or participate in their leadership development programs. These programs...

“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was...

“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was...

The other morning, I was feeling cranky, unfocused, and unproductive — the perfect situation for coffee. Sadly, I haven’t...

Honestly, the biggest issue for most business owners is they just don’t know exactly what “to do’s” to focus...