Results of my 2010 Social Media and CRM Deployment Survey
As many of you know I had my 2010 Social Media and CRM Planning Survey open until the end of… more
Employee Engagement
Getting Social in Maine with L.L. Bean
Laurie Brooks is a Senior Public Relations Representative at L.L.Bean and has been there for over 12 years. L.L. Bean… more
A look ahead with Radian6, what’s big for 2010?
Ryan Strynatka, Senior Product Manager at Radian6, and I spent time discussing the Social Media/Conversation Monitoring space, key focus items… more
Chatting with Pamela O’Hara, President of CRM Provider BatchBlue Software
Batch Blue Software is focused on delivering CRM products for the Small and Mid-size Company target market. They have made some… more
A chat with Canadian Senator Elaine McCoy
I had the pleasure of chatting via e-mail with Senator McCoy about the power of social media and open government. … more
Thoughts on the ‘Facebookisation of the Enterprise’ and what it means for IT departments
JP at Confused of Calcutta is musing about what the Facebookisation of the Enterprise means for IT departments. As he… more
My Twitter Senate Experiment: Overview
First off, I believe in the potential of the open government initiative, government 2.0, whatever you wish to call it. … more
Social CRM is an important STRATEGY, not TECHNOLOGY, for 2010
I have been focused on other conversations but wanted to take a moment to quickly weigh in on the conversations… more
Which Social Media Monitoring Solution is most discussed (Synthesio Data)
As you know by now, my goal is to try to provide an unbiased view into the world of Social Business,… more