ASK’s third highly successful BAFTA Breakfast Meeting took place last Friday at BAFTA’s Piccadilly headquarters, and provided another opportunity for organisations not just to hear at first hand from ASK clients about the programmes of work that we have undertaken with them, but also to ask questions and to share in broader discussions about the themes and issues that were highlighted in the presentations.
Keynote sessions were delivered by:
- Jeroen Weimar – Chief Operating Officer of First Bus – who shared a platform with ASK Facilitator, Sylvia Kingman, and also two First Bus employees – Charlotte and Simon – who spoke about their experience at depot level of a programme that has challenged a cultural and behaviour background of mistrust and suspicion, moved the company from a focus on cost-reduction to one of customer service and value, and re-inforced the importance of senior team commitment and tenacity in seeing behavioural change feed through into not just cultural change but improvements in key operational metrics.
- Carole Barlow – Group Talent & Development Manager of Aspen – who spoke about this rapidly expanding reinsurance organisation’s challenges as its scale and needs outgrew its initial ‘sheep-dip’ leadership development programme, and how this has been addressed by the introduction of a coaching skills programme and a coaching and feedback culture, partly to counter a growing divergence of culture as a consequence of on-boarding functional teams.
- Helen Hardy – HR Director of British Gypsum – who, supported by ASK coach David House and British Gypsum colleagues Chris Britton and Martin Laing, explained the impact of an ASK programme to introduce coaching skills in support of a change in leadership culture, and how learning to understand each other has been a key to building trust, openness and engagement across the organisation, which had previously suffered from a silo mentality and undue levels of internal competition.
As well as opportunities to ask follow-up questions to each presenter – and to discuss the themes of these programmes in their own organisational contexts – event participants were also able to join the client teams in follow-through table discussions during the final section of the event, which also launched a new bi-annual ASK-led National Survey into current practice in Workplace Learning (more details of which we will be adding to our blog and website shortly).
If you were not able to attend but would like to be kept informed about future ASK events – including our twice yearly Ideas Exchange events and our regular Webinars – please contact us and ask to be added to our mailing lists.