Employee Loyalty = Customer Loyalty
I am a very loyal airline traveler. Are you? While there are several domestic and global airlines whose service… more
I am a very loyal airline traveler. Are you? While there are several domestic and global airlines whose service… more
Apple or RIM? Oracle or HP? IBM or Dell? While the answers today may be very simple, this was not… more
This is my official “pre-call” on the employee engagement strategy at Yahoo and how it will unlock value for the… more
Nobody in your organization has a better opportunity to know what your customers want and value than you! As I… more
Everyone talks about creating customer delight, hugging your customers, improving net promoter scores, or what ever buzz word of the… more
I think one of the most important jobs for senior leaders is to remove obstacles that get in the way… more
Remember, your customers don’t interact with an organization. They interact with you and your co-workers. It is that experience that… more
As I have stressed in the earlier customer experience blogs, I believe service is an “inside out” proposition. Meaning, for… more
You should take every opportunity you can to review customer success stories in staff meetings and team meetings. By celebrating… more