I’m often asked why Millennials complain so much about their jobs and leave their jobs so quickly. I usually...

One of the particularly interesting things about the recent testimony from fired FBI Director James Comey in front of...

If an employee ever says the equivalent of, “Please don’t tell me about your problem; I really don’t want...

“But I’m entitled to my opinion!” a vice president insisted. I was facilitating a work session with a client’s...

A media director asked me for a simple, straightforward approach to developing his very new team’s knowledge and proficiency....

How does the chain break in chain service? Danny Meyer would not be happy with this story. The famed...

A few times a year, clients ask me to design or participate in their leadership development programs. These programs...

“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was...

“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was...