“But I’m entitled to my opinion!” a vice president insisted. I was facilitating a work session with a client’s...

A media director asked me for a simple, straightforward approach to developing his very new team’s knowledge and proficiency....

How does the chain break in chain service? Danny Meyer would not be happy with this story. The famed...

A few times a year, clients ask me to design or participate in their leadership development programs. These programs...

“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was...

“Oh, heavens,” I thought, “I’ve offended her!” I had wanted to be helpful and friendly, but instead I was...

The other morning, I was feeling cranky, unfocused, and unproductive — the perfect situation for coffee. Sadly, I haven’t...

This morning, on the train heading into New York City, I watched a woman put on her makeup. She...

Do an online search for “employee engagement” and you’ll get 10.6 million hits. Search for “employee attrition” and you’ll...