I had the pleasure of attending the Monitoring Social Media conference in Boston yesterday.  While I was there to discuss Social… more →

Lovisa provides us with a great deal of food for thought with her latest post. My favorite line, ”We need… more →

Image via Wikipedia   In an effort to gain customer’s attention during the safety presentation this airline has taken a… more →

Image via Wikipedia Interesting post.  I disagree somewhat in that I feel advertising and public relations (and customer service and… more →

Image via Wikipedia   While large organizations are clearly delivering value to the public and private sector it is important… more →

This will be very interesting to watch. If Twitter and other social media channels are able to measurably impact McGuinty’s… more →

Image via Wikipedia   One of the laws of social media that I regularly hear is “don’t feed the trolls“. … more →

A couple of weeks ago I read this on Blonde2.0, a blog I always enjoy reading by a truly talented founder and… more →

Image via Wikipedia I had the pleasure of chatting with Anil Dash and Gina Trapani of ExpertLabs about their current beta… more →