Wouldn’t it be nice if we all woke up this morning and the Coronavirus pandemic was a big April Fool’s… more →

As Heather and I work from, and stay home, to be part of the solution, I found myself gorging on… more →

In his recent Globe & Mail column, “The Benefit of Silencing Our Own Egos,” Harvey Schachter writes, “Columbia University psychologist… more →

At our youngest daughter’s sixth birthday party, a five year- old boy hit Vanessa on the head. Asked to apologize,… more →

Recently a training director asked for a customer service training workshop. As we discussed what she was looking for, it… more →

When we’re mapping a trip to an unfamiliar destination, it’s extremely helpful to be able to zoom out to see… more →

Frank is a manager for a technology company who I first wrote about his personal transformation in Growing the Distance:… more →

The senior and middle managers frustrated the General Manager of a large organization. She felt managers weren’t using their time… more →

Is humility a key trait of highly effective leaders? Are charismatic leaders who can stir strong emotions more effective leaders?… more →