A baker suspected that the farmer who was supplying his butter was giving him short weight. He carefully checked the… more →

Most leaders don’t live by the motto: “do what I say, not what I do.” Their apparent hypocritical behavior is… more →

It’s incredibly frustrating for our family to follow the COVID isolation rules while many families we know don’t. What’s been… more →

It’s incredibly frustrating for our family to follow the COVID isolation rules while many families we know don’t. What’s been… more →

A few years ago, I facilitated a workshop with managers struggling to stay positive during a very difficult time. We… more →

I kicked off 2020 with my sixth annual post on how our world keeps getting dramatically and relentlessly better and… more →

What a year!! 2020 is almost over… Like many of us, you’re likely going to stay up on New Year’s… more →

How reasonable would it be to hold a shipping dock worker responsible for the quality of the products in the… more →

Just how much does satisfying today’s customer reduce the cost of acquiring tomorrow’s? That’s the question headlining a recent article… more →