With years of travel I’ve experienced the full range of frontline servers. Some are warm, friendly, and genuinely want to… more →

Over the last few decades research on the key elements of top performing organizations has dramatically increased. When I wrote… more →

Early in his career, Thomas Edison invented a vote recording machine for use in legislative chambers. Politicians could vote yea… more →

What’s the impact of being one of the 100 best companies to work for? What does it take to join… more →

Which leadership/organization development topics are most critical to you today? How can you cut through all the clutter to quickly… more →

Innovation and agility are critical to thriving — or even surviving — in today’s fast-changing world. Balancing speed and quality… more →

Friend and fellow consultant and speaker, Donald Cooper and I found out after the fact that we were working independently… more →

Good managers often have strong technical expertise and analytical skills. They love to jump into the details and resolve tough… more →

What does it take to be an inspiring leader? Positive and perky? Pep talks? High fives? I was invited by… more →