Infographic: What’s Poor Customer Service Costing You?
“If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken… more
Author: David Witt
Creating a Customer-Focused Mindset in Your Organization
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to… more
Dan Pink on When: The Scientific Secrets of Perfect Timing
How do you decide when to take on a new task or a new job? Could we thrive with a… more
Take an Inside-Out Approach to Improving Customer Service Scores
Many events can trigger a customer service audit, says Kathy Cuff, co-creator of The Ken Blanchard Companies new Legendary Service… more
Customer Service: 3 Ways to Improve from a Learning and Development Point of View
Want to improve customer service? Three learning and development techniques can help. In a recent video interview about the release… more
3 Ways Senior Leaders Can Improve Customer Service in their Organizations
In a recent video interview, Kathy Cuff, co-creator of The Ken Blanchard Companies’ new Legendary Service program, identifies three ways… more
Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March… more
Mark Sanborn on The Potential Principle
“We all know how good we’ve become—but we don’t know how good we could be,” says Mark Sanborn in his… more
Servant Leadership: 20 Top Thought Leaders
In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to… more