Are Your Interactions Creating High Value?

Interaction: a mutual or reciprocal action.  A two-way intentional effect is essential in the concept of interaction, as opposed to a one-way causal effect.

Learning to create relationship-building interactions with direct reports,colleagues, customers or stakeholders as opposed to relationship-eroding transactions, is one of the most valuable and profitable business habits you can develop.  If you can regularly turn human encounters into high value interactions , you will see your relationships grow and prosper.  Creating these high value interactions takes practice.

First let’s look at some key factors concerning interactions:

Every time you interact with a colleague, direct report or customer/stakeholder- one of three things can possibly happen:

1.   Your relationship improves
2.   Your relationship stays the same
3.   Your relationship becomes weaker

Now let’s look at the difference between transactions and productive interactions.

Transactions: Interactions that weaken or potentially damage your relationship or, at best, have no effect on your relationship.

Healthy Interactions: strengthen your relationship. Builds trust and commitment

Think about a recent exchange you had with a direct report or colleague. What effect did that exchange have on your relationship with that person?  Did it strengthen and advance the relationship?

I have found that there are five elements of a high value interaction.

1.  High Level Presence: Showing up focused as a listener first

2.  Engagement: Finding mutual interests and alignments

3.  Dialog vs. Monologue: Two-way conversations

4.  Win/Win: Focus on dual benefits for outcomes

5.  Bridges: Opportunities to open the dialog again

Strong  relationships are built one healthy interaction at a time. Create a  goal for your  next interaction with a direct report, colleague or stakeholder — your goal is to create a productive healthy interactions that advances your relationship.

What transforms transactions into an healthy interactions, saving it from the fate of becoming a less productive?

Give the 5 elements outlined above a try and they will help you plan and implement a healthy and productive interaction.

Link to original post

Leave a Reply