You might say, “I don’t have a customer.”
Every time I hear someone say, “I don’t have a customer,” I always say half in jest, “then please report immediately to HR as you are no longer needed here.”
Remember, every person has a direct or indirect impact on the customer experience. If you don’t have an external customer, what would your internal customer say about you and your service level?
Your internal customer is the person who receives your work.
Your output is their input.
How do you create a better, faster and improved experience for your customers?
So, after interacting with you, what will your customers say?
P.S. More importantly, when was the last time you asked your customers about their experience?
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