Guest post from Helen Horyza:
Under pressure, when you have been disappointed or your direction has been ignored, do you
lose your temper? Do you attack the person who made the mistake? It can happen in a split second. Unfortunately, the memory of your behavior will linger much longer in the hearts and minds of your employees. Over time, you create a culture of fear and mistrust.
So, how can you take an “accountable perspective” it the heat of a stressful moment? The answer lies in your values. Ask yourself the following questions: