New Building, New Equipment – Same “Old” Customer Service
Business culture is the accepted or perceived way things are done in an organization. It’s the behavioral blueprint that ultimately… more
Business culture is the accepted or perceived way things are done in an organization. It’s the behavioral blueprint that ultimately… more
Humans differ significantly in their ability to make change. As a personal coach to executives for more than thirty years,… more
In a text-message world where face-to-face is being replaced by tech-to-tech communication, we seldom have the chance to exercise our… more
Have you ever been at a place of business trying to get what ever it is you wanted, whether it… more
Neil deGrasse Tyson opened this year’s DevLearn conference. A clear crowd favorite, folks lined up to get in (despite the… more
In last week’s post, an exec who didn’t wish to appear picky or small-minded missed the chance to address difficult… more
One of the things I enjoy about my work is having conversations with people about the nature of leadership, and… more
I don’t care if your employees are engaged. I especially don’t care if your employees are happy. I don’t care… more
I am currently crafting a 21-point manifesto for employee engagement. I trust I will have it completed in the next… more