"Respect...is appreciation of the separateness of the other person, of the ways in which he or she is unique.” --Annie Gottlieb

• As managers everything, we do/don't do, say/don't say, communicates to our reports. Are we conscious of what we are communicating?

Last week I re-posted a piece that was intended to focus attention on the need for management “authenticity” as one crucial element in the apparently elusive equation that paves the pathway for employee engagement. This week I look with you at another…

Respect; it may be more central to engagement than authenticity and it is certainly trickier to tackle since it hides cleverly within the folds of the enigma that is diversity.

Some years back I was approached by the CEO of an independent telephone company regarding a challenge he said he was experiencing motivating certain employees to “engage” with a new direction senior management wanted to be going. When I asked for specifics he said (Remember, this is a few years back!) that in an effort to capitalize ...