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Latest Posts

 
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Smokescreen: Does Your Company Have Something to Hide?

Collusion 2
One of the important insights from the financial fiascos of the last few years is that senior managers and their company can’t always be trusted to act openly or ethically. The consequence of that is writ large: a huge number of people lost their jobs. Indeed, on several occasions, employees who lost their jobs have expressed their frustrations to me about their firm’s practice, telling me that they would never have guessed that of their firm’s leaders.

But then, as the conversation went on, they emphasized that a person at their level couldn’t possibly know what’s going on behind closed doors. Duhhhh. Sometimes we have to be shocked to see what was there all along.

The status of a firm and its managers is not nearly as obscure as many employees think. Furthermore, there are a number of clues to various kinds of financial difficulty or hanky panky that employees at any level can pick up.

Bankruptcy?
Here’s how I got educated on potential corporate bankruptcy. Back in the early ‘nineties, I had a number of long-term, development projects at Sunbeam in Boca Raton. Since a part of my development program involved 360 interviews, I ...

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Telecommuting Doesn’t Have a Major Impact With Employees

(Editor’s Note: Today’s post is brought to you by Allied Van Lines, a leader in the moving and storage industry with more than 75 years of experience. For a second year, they are championing a research project, Allied HRIQ, aimed to provide business professionals with data on current workforce trends. I’m honored to be working with Allied again and hope you find the information interesting.)

A few months ago, Yahoo! President and CEO Marissa Mayer banned telecommuting. The response uproar backlash was swift. Experts from everywhere said telecommuting is essential to employee satisfaction and engagement. Some said this was the first sign of the apocalypse. All right – you caught me. No one really said that … but you would have thought the world was coming to an end given all the media attention.

Allied, Allied Van Lines, Allied HRIQ, telecommuting, flextime, employees, balance, logo

Let me toss an idea out there. Maybe telecommuting isn’t the utopia we think it is. Or that it’s been hyped up to be.

By definition, telecommuting is when employees do not travel to a central place of work. Telecommuting is also referred to as telework or remote work. Typically when a person telecommutes, they’re working from home. So ...

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Leave Your Tech Gadgets Behind

Smartphones

Tucked away in Monday’s NYTimes business section is a highly significant—no, immensely practical—recommendation. The article by Nick Bilton initially describes the work practices of Robin Sloan, a former media manager at Twitter. As you can imagine, Sloan once taught news outlets how to use the hottest social media tools. But does Mr. Sloan follow his own recommendations? NOPE! He owns an old Nokia phone with just one application: making phone calls. He also takes notes with pen, paper and notepad. And—he reads books printed on paper—not the Kindle or the IPad.

It may be technical heresy, but it’s a very smart way of living your work life. Sloan found that his IPhone and other technologies were getting in the way of his book writing, so he simply got rid of them. I found it was more important and more productive for me to be daydreaming and jotting down notes. I needed my idle minutes to contribute to the story I was doing, not checking my e-mail , or checking tweets.

So I asked my Millennial protégé, a highly responsible project manager, about his use of gadgets. “I use my phone for talking and ...

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So how do you show that you can learn and adapt – and master – constant change?

My colleague, Bill Brandon, brought Brian Hall’s post 10 Technology Skills That Will No Longer Help You Get A Job to my attention when I was looking for feedback on what the most relevant and valuable professional development needs are of today’s training and learning technologies practitioners. Hall’s post ends with this:

“To justify any salary, it’s not only about what you know – now – but what you can learn going forward. The key to a long career in Silicon Valley, or anywhere in the tech world, is showing that you can learn and adapt – and master - constant change.”

OK, I’m nodding. It’s easy to agree. But how do you show that you can learn and adapt (and master) constant change? Do you just keep crossing out and adding on like this to show you can adapt to to change?

  • Adobe Flash Developer/Designer  HTML 5 Developer/Designer

Mastering constant change is not illustrated this way. I’m reminded of a JFK quote:

“And our liberty, too, is endangered if we pause for the passing moment, if we rest on our achievements, if we resist the pace of ...

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The Evolution of Workplace Psychology

For years, workplace psychology was all about correcting things that were wrong. How can we fix people? How can we improve human capital metrics? How can we just do better? It was a reactive approach, where we focused on things that we thought needed solving, like turnover or poor morale.

Then Professor Martin Seligman was elected president of the American Psychological Association.

Seligman is the founder of ‘positive psychology’, a field of academic study that examines healthy states, such as happiness, strength of character and optimism. He looked at psychology through a different lens; rather than concentrating on pathology, he urged that we proactively identify and build on things that are going right.

In other words, what if we stop focusing so much on unhappy people and what isn’t working, asked Seligman, and instead we amplify happy people and what is working? By figuring out how to replicate that success, we can move the needle on human metrics like happiness, satisfaction, productivity and engagement.

According to Seligman, positive psychology “is about identifying and nurturing [people’s] strongest qualities, what they own and are best ...

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Brand Ambassadors or Disengaged Employees?

 

Think about your organization and think about your organization’s purpose and brand promise.

Then, think about the employees in your organization and if their behaviors and actions are aligned with your brand and brand promise.

As I have been writing and talking about continuously, I feel engaged employees who successfully represent the brand provides a significant and unique competitive advantage.

I believe that creating brand ambassadors versus disengaged employees is the most important element of creating customer loyalty and net promoter scores.

Companies that foster brand ambassadors versus companies that mismanage disengaged employees create radically different results:Brand Ambassador Table

 

It is imminently logical that your external brand and the stories about it can never be better or stronger than your internal employee brand and stories.

After thinking about your brand and your organization’s employee actions and alignment, what do you have? Ambassadors or mismanaged disengaged employees?

If you don’t know the answer or are unsure I will give you a hint; try shopping your organization.

That will give you a clear answer.

 

 

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Things you should Never Say or Do in an Employee Appraisal Meeting

There are plenty of ways to get an employee appraisal meeting “right,” all of which leave the employee walking out the door feeling driven and excited to get back to work. Good employee appraisal meetings end with each party feeling a renewed sense of respect and appreciation for the other, and great ones end with the employee racing back to her station, determined to make the upcoming year twice as successful as the last.

On the other hand, terrible employee appraisal meetings have the opposite impact. They leave employees feeling drained, belittled, and disconnected. And in the worst case scenario, the employee races back to her desk…so she can get to work polishing her resume. To avoid this scene, watch out for these damaging moves and do whatever you can to remove them from your appraisal process.

  1. Focusing only on recent accomplishments, or worse, recent failures and mistakes. It’s natural to do this, since our memories are wired to focus on the short term. But lambasting a strong employee for a minor mistake simply because the mistake happened a week ago won’t do much to keep turnover down.
  2. Giving feedback that would have really ...
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Hey Senior Leaders, You Are Losing $370 Billion a Year!

In 2012, there was a big scandal at J.P. Morgan around the trading loss from the London Whale. This big scandal was over $6 billion. The legendary banker Jamie Dimon said, “The London Whale trading fiasco was the stupidest and most embarrassing situation of my career.”

Certainly you could see how this could be the most embarrassing and stupidest thing in Mr. Dimon’s career.

I recently read an article in Fast Company that cited Gallup’s most recent employee engagement research.

This is the eighth year Gallup has done a study like this, and the results have been remarkably consistent each time. If you want to know the bottom line cost of low employee engagement, it’s estimated to cost North American companies $370,000,000,000.00 a year!

Imagine; that’s another 62 London Whale scandals that happen every year right under senior leaders’ noses in North America.

The crazy thing is nobody talks what about the cost of the lack of employee engagement in companies across North America!

The engagement study looked at almost 50,000 businesses that included roughly one and a half million employees in 34 countries.  As one would ...

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Do you know what your ROI of your decisions are?

Turn to almost any organization in the country and a familiar thread is going to be heard - What is the ROI (Return on Investment) for this project? Human Resources is no different. Through the works of Bersin & Associates, who in their 2011 report "The Best Practices for the High Impact HR Organization" determined that the top challenge for HR Management was the ability to measure HR programs in financial terms and the work of Jac Fit-Enz and Wayne Cascio who each showed us how to measure HR management we have an idea on how to quantify the ROI of HR. The problem is that this view is concentrated in the metrics of hiring our human capital assets.

However regardless of how defining the ROI measurements are for the above efforts, we seem to be missing a whole other metric of HR ROI. I refer to it as the return of decisions. We complain that our human capital assets are no longer engaged with our organizations but then either knowingly or unknowingly allow our organizations to make very dump mistakes in treating those assets as valuable parts of the organization. Consider these recent enforcement activities:

  1. On May 1, a federal district court handed down ...
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“Culture Builders Heed These Words…Givers Take All”

The May issue of the McKinsey and Company newsletter is one I’ll be holding onto for a while, it has at least four articles that I know I am going to read…I do wonder though how we’ll ever read everything we want to, especially now that so much of it just comes to us because we asked for it.

Anyway, as I was saying, good stuff from McKinsey this month and among it all one piece in particular has captured my attention. ‘Givers Take All: The Hidden Dimension of Corporate Culture is by Adam Grant. He is author of the recently published ‘Give and Take: A Revolutionary Approach to Success’, a book that seems to be getting a lot of attention from a business community that continues to struggle for answers on how best the attract, develop and retain the millennial generation.

Before I get to far let me ask you this; “It is Better to Give than Receive” … when was the first time you heard this adage? Maybe bible study class, maybe catechism, maybe your grandmother said it first? Of course…when you read ‘All I Need to Know I learned in Kindergarten’ by Robert Fulghum right? I thought so, me too!

OK seriously, the idea of giving being inherently a better way to live than taking isn’t ...

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