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Re-inventing Management at the Management Innovation Exchange

The Management Innovation Exchange or MIX is truly a great place for learning about innovative management practices and ideas for reinventing management. I highly recommend it if you have a passion for re-defining the ‘way things work’. In fact, I too contributed a “hack” to make people managers more accountable for their employees by building attrition costs into the managers’ P&L.

I am putting together a small list of hacks and stories which I found most interesting on the forum:

  • Julian Birkinshaw of the London Business School writes a thought-provoking piece on “What is Your Management Model?” We have all talked about business models, but not much about the management model. How are we going to make choices about people, effort coordination, objectives etc.? How will we balance a traditional vs. a new-age management practice? Ultimately, what’s more important – the business model or the management model? Must Read.
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The Z Factor (Loose lips sink careers)

Z Factor is Key to SuccessKNOWING WHEN TO ZIP YOUR LIP IS KEY TO SUCCESS

Given that my company’s tag line is “master the people equation”, I’m always on the look-out for clever “equations” that tie to human dynamics. Of course, people are far too complex to be reduced to one “correct” answer like a math equation. Still, it’s fun when I discover one that seems to make sense if not in scientific way, at least in an intuitive one.

So it was with great delight that I read colleague Kevin Grossman’s Facebook post. Kevin is a Principal Partner for The Glowan Consulting Group and a fellow leadership development consultant.

“If A equals success, then the formula is: A = X+Y+Z, where X is work, Y is play, and Z is keep your mouth shut.” ~ Albert Einstein

A prominent 20th century scientist weighs in on the human condition, acknowledging both work and play in an equation.  The added bonus of knowing when to keep one’s mouth shut is the “twist” that makes this equation so clever. Call it “The Z Factor”— the Zipping of the Lip.

Zipping one’s lips is far easier said than done.  How many times have you been tempted lash out with a scathing retort to a colleague’s thoughtless comment? In these cases, you ...

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Lectures, bloody lectures or why you should honor the 10 TED Commandments of Public Speaking

Yesterday I attended Lectures: Dead and Alive, The 2010 Tucker Talk, delivered by Dr. Bruce Robertson, Professor of Classics, who asked, “In an age of instant online videos, why do people still travel thousands of miles to hear a public presentation? Why are lectures so improbably still ‘alive’?”

Bruce is an energetic speaker and he gave an excellent presentation, without slides, that kept the audience’s attention, in spite of the extreme heat and humidity in the auditorium. Bruce said that the lecture is a grand and living thing and noted how the rapt attention of others focused on a single presenter can induce a higher degree of focus. We’ve all heard of or perhaps witnessed people who can electrify a room. Bruce explained how lectures can help us to experience the sublime, enabling the contemplation of otherwise hidden natural order, and this is what teaching should offer. He admitted that the lecture as mere knowledge dissemination, in this age of wikipedia, is dead. Good lectures excite and inspire. His lecture reminded me of the article Love on Campus.

One of the comments after the talk was that the university continues to value the lecture.

This morning I attended ...

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The Oatmeal's 10 Types of Crappy Interviewees (No. 4 - The Talker)


Buy something from The Oatmeal
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Innovation in the aging workforce: WSJ got this one wrong

The WSJ Heard on the Street section printed an article today, “Older US Workforce Has an Ugly Wrinkle” sparked a few thoughts for my post this morning.  

  • First, was a statistic. 40% of the US population over 55 is working or looking to work, the highest ratio since JFK was president. Demographically I found this interesting mainly because the ratio of 55+ Americans to the population has increased since the 1960s. The open question to me is, does the 40% go up from here, as baby boomers reinvent what retirement means? Or does it go down as the pain of the recession begins to wane and nest eggs are more confidently restored?
  • Next, “on the positive side, the declining share of manufacturing in the economic mix… Should make it easier for many to continue working”.  Let’s stop right here and google the age of the author writing this piece. Innovation will come to manufacturing too. BMW proved it in this HBR article a few months ago. where the workforce mix of the future was artificially created in one of the most heavily labor intensive lines, and the team innovated around the effects of an older workforce. (a 7% productivity gain to boot thank you very ...
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Millennials, Homophily and the Death of Leadership

homogenizedIt used to be that attending college exposed young adults to new experiences, new people and new ways of thinking—but that was then and this is now.

Years ago, when writing about hiring, I said,

People want to spend their time with people like themselves, that is their comfort zone, and that is where they hire. Managers prefer to hire people

  • from backgrounds they understand;
  • working in areas in which the manager feels knowledgeable;
  • with experiences and education to which the manager can relate; and
  • with a resume that makes the manager’s decision look good even if the hire doesn’t work out.

Homophily has been increasing in most social settings, including the workplace, over the years and now young people have climbed on that bandwagon with a vengeance.

Instead of the adventurous attitudes that have always been the province of youth, they want to avoid discomfort; sidestep as many human vagaries as possible and spend as much of their time as possible with people like themselves.

This is especially true of college freshmen.

Helping them avoid discomfort is a market niche occupied by the likes of Lifetopia and RoomBug, in .. ...

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How to Read Your Way into the Executive Suite

Here's an eye-opening and provocative post by Brad Smart, reprinted with his permission from his Topgrading blog:

A Player executives have very common reading habits, and what they read varies dramatically from what C Players and lower level managers read. For anyone aspiring to be a successful CEO, or a C-level executive, emulating the reading habits of the best and the brightest might give you an edge.

Sorting through my hard copy files of 6,500+ senior executives I focused on C-level executives (CEOs and those reporting to CEOs) who are North American, and only those whom I rated "A Player." There are about 500 in the sample.

First I'll report the results, and then explain why those executives believe their reading habits give them a competitive advantage in their career.

The Results of the Study: What Periodicals A Player Executives Read:

1. Wall Street Journal - Almost all read the front page and in the Opinion section, the Review and Outlook column (this column, in my sample, is the single most powerful source of political thought for senior executives).

For all the remaining periodicals, most executives skim them and only read a few ...
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Hmmm. Taleo is Buying Learn.com for $125 million

We don't usually do breaking news here but a press release just crossed my desk with the news that Taleo Corporation is buying Learn.com for about $125 million in cash.  Taleo is in the on-demand talent management solutions business and Learn.com provides SaaS learning solutions to more than 500 global companies of all sizes.  Learn.com has also developed social learning and web conferencing capabilities that are growing in demand right now.  The two companies have been strategic partners since 2009.

"The Learning Management Systems market is now entering a new growth phase – one supporting social, collaborative, and informal learning solutions," Josh Bersin, President and CEO of Bersin & Associates, is quoted as saying. "Through its acquisition of Learn.com, Taleo now has the opportunity to take a strong position in this market and deliver an integrated end-to-end platform which integrates recruiting, performance management, compensation, and learning into a complete SaaS solution."

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Using Employee Performance Appraisals as a Coaching Tool


two-way dialogue This is a guest post by Sean Conrad of Halogen Software.

There are a lot of articles around today arguing both sides of the employee performance appraisal debate. Do they provide value to the employer and the employee? Are they an outdated HR/management practice? Do they do more harm than good? What can we do to make them more effective? Should we abandon them all-together?

I think, as with most things, that the value and impact of employee performance appraisals depend on our reasons for conducting them, and the way in which we conduct them. While our corporate culture will certainly influence both of these, we also have a level of choice and responsibility – both as managers and employees. If we want to, we can use them as an effective coaching tool.

But let’s step back for a minute and look at why we even conduct employee performance appraisals.

Why do we do we conduct performance appraisals?

As with most management questions, there are lots of possible answers:

  • To help guide employee performance
  • To ensure that employees know what is expected of them
  • To give employees feedback on their performance so they can continue to develop and improve
  • To ...
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How To Vet Employers and Why You Should

Choose the right jobs for a long and prosperous career.

Thinking bigThis is a guest post by Rita Ashley. If you’d also like to guest post here on JobMob, follow these guest post guidelines.

The Wall Street Journal reports, “40% of all executives leave their jobs within 18 months.” And every one who does potentially causes serious long-term career damage.

Employers believe people who stay in jobs 4+ years are better than those who move around. The first thing anyone who views a resume checks for is the pattern of longevity. You can offer all sorts of reasons for leaving but the fact is, any candidate with a sturdy work history aces those without.

Example:

Of 5 career coaching clients, 2 had less than 3 years in 4 recent jobs, 2 had a pattern staying 6+ and one had 11 years with the same company.

11 years = Job opportunities came to him which were all significantly more senior than current roles. He went from GM to CEO in a 3-month process. He had 6 CEO options from which to choose.

6-year pattern = Hiring authorities and investors tapped them for similar roles to the current role with greater responsibilities and or more $$. Any would be significant career moves.

Less than ...

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avatar

How to Read Your Way into the Executive Suite

Here's an eye-opening and provocative post by Brad Smart, reprinted with his permission from his Topgrading blog:

A Player executives have very common reading habits, and what they read varies dramatically from what C Players and lower level managers read. For anyone aspiring to be a successful CEO, or a C-level executive, emulating the reading habits of the best and the brightest might give you an edge.

Sorting through my hard copy files of 6,500+ senior executives I focused on C-level executives (CEOs and those reporting to CEOs) who are North American, and only those whom I rated "A Player." There are about 500 in the sample.

First I'll report the results, and then explain why those executives believe their reading habits give them a competitive advantage in their career.

The Results of the Study: What Periodicals A Player Executives Read:

1. Wall Street Journal - Almost all read the front page and in the Opinion section, the Review and Outlook column (this column, in my sample, is the single most powerful source of political thought for senior executives).

For all the remaining periodicals, most executives skim them and only read a few ...
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Social Software: The SharePoint factor

I’ve recently downloaded AIIM’s report “SharePoint – strategies and experiences” and it makes for a stimulating if number heavy read. AIIM is an Enterprise Content Management (ECM) body and the report reflects this. My background and focus is on social software in the Enterprise. And as I’ve been arguing, the whole area of ECM, internal comms, intranets and content management systems is in a state of flux, not least because of the drivers created by social software.

Reports such as this provide one with a window into this world from one perspective and provide a rich source of information. It was created from inputs from over 600 companies, the majority being US based and followed by Europe and the rest of the world. Of these, almost 2 thirds have SharePoint in one form or another and with this likely to increase, especially with the release of SharePoint 2010.

SharePoint 2010 is of interest of course, in that it provides enhanced social capabilities -the blogs, wiki and discussion capabilities are much better than in previous releases. But what the report shows is that the greatest use is in core data collaboration and document sharing functions and that Microsoft:

...
avatar

Using Employee Performance Appraisals as a Coaching Tool


two-way dialogue This is a guest post by Sean Conrad of Halogen Software.

There are a lot of articles around today arguing both sides of the employee performance appraisal debate. Do they provide value to the employer and the employee? Are they an outdated HR/management practice? Do they do more harm than good? What can we do to make them more effective? Should we abandon them all-together?

I think, as with most things, that the value and impact of employee performance appraisals depend on our reasons for conducting them, and the way in which we conduct them. While our corporate culture will certainly influence both of these, we also have a level of choice and responsibility – both as managers and employees. If we want to, we can use them as an effective coaching tool.

But let’s step back for a minute and look at why we even conduct employee performance appraisals.

Why do we do we conduct performance appraisals?

As with most management questions, there are lots of possible answers:

  • To help guide employee performance
  • To ensure that employees know what is expected of them
  • To give employees feedback on their performance so they can continue to develop and improve
  • To ...